Support and Service

Technology + Automation Expertise

We’re committed to the consistent acceleration of manufacturing production. Every day we work to develop, evolve, and refine the various material processing technologies we work with – while also advancing the integration of automated solutions into production lines.

 

As your strategic automation partner, we always start with your specific manufacturing needs, and work collaboratively to develop the right solution for your business.

Tell us About Your Part

Partnering together every step of the way.
Locally and around the globe.

We have sales and support offices around the world that work together with our solution design and manufacturing centers to provide local solutions that leverage the experience and expertise of our global organization.

For support please contact the local organization from which your solution was purchased.

Europe

EUROPE Service & Spare Parts (Sweden)

+46 (0) 457 345 99

France Service & Spare Parts

+33 3 29 85 92 76

UK Spare Parts

+44 (0) 1606 330730

United States

USA Technical Support

Available 24 Hours/7 Days a Week

+1 (248) 829-2795

Spare Parts

+1 (248) 829-2829

Canada

Canada Service & Support Line

+1 (905) 639-4989

Asia

ASIA SERVICE (Tops)

+82 55 340 0012

ts@tops21.com

Asia Spare Parts

parts@tops21.com

Select Your Global Region

Select Your Global Region

\
×

Canada

CANADA SERVICE & SUPPORT LINE
+1 (905) 639-4989

\
×

United States

USA TECHNICAL SUPPORT
Available 24 Hours/7 Days a Week

+1 (248) 829-2795

SPARE PARTS
+1 (248) 829-2829

\
×

Europe

EUROPE SERVICE & SPARE PARTS (Sweden)
+46 (0) 457 345 99

FRANCE SERVICE & SPARE PARTS
+33 3 29 85 92 76

UK SPARE PARTS
+44 (0) 1606 330730

\
×

Europe

EUROPE SERVICE & SPARE PARTS (Sweden)
+46 (0) 457 345 99

FRANCE SERVICE & SPARE PARTS
+33 3 29 85 92 76

UK SPARE PARTS
+44 (0) 1606 330730

\
×

Asia

ASIA SERVICE (Tops)
+82 55 340 0012
ts@tops21.com

ASIA SPARE PARTS
parts@tops21.com

Factory-Trained Teams, Expert Application Knowledge

Our factory-trained service technicians not only offer rapid response for quick service and delivery, but also years of experience with leading robotic technology and applications. We have engineers who have been trained and certified across multiple robot and PLC OEM’s including ABB, Fanuc, KUKA, Rockwell Automation, Siemens, Yaskawa and more.
  • Scheduled maintenance, support, and assistance
  • Spare parts inventory available for quick shipment
  • Preventative maintenance agreements
  • Field service technical support for the entire work cell including the robot, tooling, controls, operating system, and application software
  • Training
  • On-site programming services
  • Off-line programming and download support
  • Retooling of existing work cells
  • Robot and system refurbishing
  • System reconfiguration
  • Remote service and support
  • Robot, TCP, and work cell calibration

Next Level Training

Robots and automation don’t have to be complex to operate. We provide the training and application guidance to get you into production fast with the goal of keeping your equipment running at peak performance and minimizing unplanned downtime.

We offer training packages that cover standard products and solutions or that can be customized for your specific project. From machines to service, and processes to applications, we deliver comprehensive training to ensure you have the skills necessary for safe and efficient operation of your equipment.

Customer Solution Center

The Shape Process Automation Customer Solution Center (CSC), located in Auburn Hills, MI is a global resource designed around our customers. This state-of-the-art facility allows us to offer proof of concept to ensure we can process your parts. We work together with you to determine the best process to meet your requirements for quality, throughput, capital, and long-term investment. The CSC is here to be your resource for testing, small runs, pre-production parts, test cuts, high volume production runs, and more

Programming Expertise

If you need assistance programming your robots or system, our team of experts are ready to support you. We are skilled in path intensive programming across multiple robot brands – both manually and offline.  Our software engineers can assist with the programming of several types of PLC and HMI platforms, as well as unique robot software languages.

Genuine OEM Replacement Parts

We know how critical uptime is to your production schedules and we stand ready to meet your spare parts requirements with a well-stocked inventory and quick delivery. Our goal is for your equipment to run at the lowest operating cost possible. We stock robot components across multiple brands, high pressure fittings, intensifier components, tubing, coils, spindles, laser components, and system spares.