Services and Support
Expert Support for Every Stage of AutomationAt Shape Process Automation, our relationship with customers extends far beyond system delivery. We partner with you for the entire life cycle of your automation investment — ensuring uptime, performance, and continuous improvement.Â
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Our dedicated service and support teams provide the training, parts, programming, and aftermarket products you need to maximize productivity and return on investment.Â
Training
Empower your team with the knowledge to get the most from your automation systems. Our hands-on training programs, tailored to your system, cover everything from operator basics to advanced programming and maintenance. Courses are offered at our advanced training center in Auburn Hills, Michigan, or on site at your facility, giving your staff the skills and confidence to keep systems running smoothly.
OEM Parts
Protect your investment with OEM parts engineered to the exact specifications of your system. We maintain a global inventory of critical components, enabling quick delivery to minimize downtime. Whether you need routine consumables or specialized replacement parts, you can count on Shape Process Automation for reliable availability and support.
Software & Programming
As production demands change, your software must keep pace. Shape Process Automation delivers programming support that optimizes robot paths, integrates vision and multirobot coordination, and adds new process-driven capabilities. With simulation, collision avoidance, and tailored application logic, we help ensure your automation systems run smarter, faster, and more reliably.
Customer Solution Center
Our Customer Solution Center is your hub for technical expertise and problem solving. Staffed by experienced engineers and technicians, the center offers remote diagnostics, troubleshooting, and application support. Whether you need immediate assistance or long-term optimization strategies, we provide responsive solutions to keep your operations moving.
Aftermarket Automation Products
When you invest in an automation system from Shape Process Automation, you don’t just get machinery — you gain access to a full aftermarket ecosystem built to keep your production running smoothly long past the installation date. Our aftermarket automation products cover everything from control and safety parts to robotics, laser components, pumps, and more — all backed by Shape’s technical support, stocking, and engineering know-how.
Partner With Us for Complete Life-Cycle Support
Service and support are not an afterthought at Shape Process Automation — they are part of our core offerings. By combining world-class training, genuine OEM parts, expert software support, and aftermarket innovations, we deliver the tools and expertise you need to achieve long-term success.